RETURNS + REFUNDS

Effective Date: May 18th, 2026

At The Goodery Co., we believe in fewer, better things — and we stand behind what we offer.

Because many of our products are consumable, small-batch, or curated in limited quantities, all sales are considered final unless otherwise noted.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive the wrong item, we’ll make it right.

Please email us at thegooderyco@gmail.com within 7 days of delivery with:

• Your order number

• A brief description of the issue

• A photo of the item and packaging

Once reviewed, we’ll offer a replacement or refund where appropriate.

GENERAL RETURNS

This section applies to physical products only — for digital guides and downloadable resources, see Digital Products below.

We do not accept returns for:

• Change of mind

• Incorrect items selected at checkout

• Products that have been opened or used

We encourage you to review product details carefully before purchasing. If you have questions, we’re always happy to help before you order.

DIGITAL PRODUCTS

All digital products, including guides and downloadable resources, are final sale.

Due to the nature of digital content, we do not offer refunds, exchanges, or cancellations once a purchase has been made.

ORDER CHANGES + CANCELLATIONS

We process orders quickly to ensure timely delivery.

If you need to make a change, please contact us as soon as possible at thegooderyco@gmail.com. While we’ll do our best to help, we cannot guarantee changes or cancellations once an order has been processed.

SHIPPING ISSUES

Once an order has been marked as delivered by the carrier, The Goodery Co. is not responsible for lost or stolen packages.

If your package is missing, we recommend:

• Checking with neighbors or household members

• Contacting your local carrier

• Filing a claim directly with the shipping provider

If you need support, we’re here to help guide you through next steps.

A NOTE FROM US

We’re not here to create friction — we’re here to create trust.

If something isn’t right, reach out. We’ll always do our best to make it right in a way that feels fair for both you and our business.